Support
Help for Simpli-FI Life services and the residential app.
If something is not working, if you need help with a Simpli-FI Life service handoff, or if you have a question about the residential app, contact us and include the context we need to help.
App support
For mobile app questions, include your device model, iOS or Android version, and the screen where the issue happened.
Service support
For organizing projects, include the service type, room or space, and whether this is before, during, or after a client handoff.
Privacy questions
For data, camera, receipt, or household-record questions, include what you want reviewed or removed.
Contact
Email Lindsey at lindsey@simpli-fi-life.com. We aim to respond during normal business hours.
Please do not send sensitive documents, passwords, financial account numbers, or private family records by regular email unless we have specifically provided a secure path.
Current app notes
The Simpli-FI Life Residential app saves your items on your device. There is no account, and your saved data never uploads. Starting with app version 1.1, the app connects only to download app improvements from our update service; earlier versions make no network connections at all. On version 1.1 and later, an update delivered this way finishes installing the next time you open the app, so closing and reopening the app is a good first step if a fix you expected has not appeared.
Room scanning requires a supported iPhone or iPad with LiDAR. Other devices can show the workflow without starting a real RoomPlan capture.